Noerasder™ is owned and operated by Hangzhou Iviya Technology Co., Ltd. Legal Representative: Xu Hongpeng.
Registered Business Address: Room 1716-3, Building 5, Jijia, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province. Customer Support Email: service@noerasder.com.
Last Updated: October 7, 2026
1. Scope of These Terms
These Terms and Conditions apply to orders submitted through the Noerasder™ website and to related order handling, fulfillment, shipping, cancellation, return, refund, and customer-service activities.
Customers should review these Terms together with the relevant product page and other store policies before submitting an order.
2. Business Identity
Noerasder™ is the customer-facing brand name used by this store.
Hangzhou Iviya Technology Co., Ltd. is the legal business that owns and operates the Noerasder™ website.
Xu Hongpeng is the legal representative.
Questions concerning the business may be sent to service@noerasder.com.
3. Product Information
We aim to provide accurate product information.
Depending on the product, a page may include:
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Product name;
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Images;
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Material information;
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Dimensions;
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Configuration;
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Available variations;
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Intended use;
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Included components; and
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General care or usage guidance.
Customers should review available product information before ordering.
4. Minor Product Variations
Minor differences can occasionally occur because of lighting, photography, screen settings, production tolerances, materials, or manufacturing batches.
A minor variation that does not materially affect the product's intended function does not necessarily constitute a defect.
5. Fitness Accessories
Noerasder™ primarily offers ordinary yoga, stretching, mobility, fitness, and related consumer accessories.
Unless a specific product is expressly identified otherwise, these products are not medical devices.
They are not represented as products that diagnose, treat, cure, or prevent disease.
6. No Guaranteed Individual Result
The use of a Noerasder™ fitness accessory does not guarantee a particular result.
Individual changes in flexibility, strength, body shape, endurance, recovery, weight, or other outcomes can vary substantially.
Customers should use products responsibly and according to their intended purpose.
7. Customer Information
Customers should provide accurate information when submitting an order.
This includes:
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Correct product choice;
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Correct variation;
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Quantity;
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Recipient information;
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Delivery address; and
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Other information required for delivery.
If an error is discovered, the customer should contact us promptly.
8. Order Review
An order may be reviewed before fulfillment.
We are not required to complete an order that cannot lawfully or reasonably be fulfilled.
An order may be declined or canceled where:
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An item is unavailable;
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Critical information is missing;
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The order appears fraudulent;
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A serious technical error has affected the listing;
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Delivery cannot reasonably be arranged; or
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Completing the order would violate applicable law.
9. Product Availability
Inventory may change.
A product shown as available may occasionally become unavailable before fulfillment.
If this occurs, we will provide an appropriate resolution based on the circumstances.
10. Prompt Fulfillment
We prioritize fast order handling and prompt dispatch.
Confirmed eligible orders begin preparation as quickly as reasonably possible.
Because operational and inventory conditions can vary, we do not publish a fixed preparation duration.
11. Transportation Time
After dispatch, estimated transportation time is generally 3–7 business days.
The estimate begins once the parcel enters shipment.
It is not an absolute guarantee of a particular delivery date.
12. Fulfillment Origin
Orders may be fulfilled through our own facilities or authorized fulfillment partners.
The shipment origin may vary according to inventory and destination.
The physical dispatch location does not need to match the registered business address.
13. Shipping Charges
Any applicable shipping charge is displayed before an order is submitted.
Charges may vary according to destination or available delivery service.
14. Tracking
Where tracking is available, shipment information is provided after dispatch.
Customers should contact customer support if tracking remains unchanged for an unusual period or a parcel appears lost.
15. Delivery Problems
We do not automatically reject a legitimate delivery concern merely because a parcel has entered the logistics network.
Relevant evidence may be reviewed and a reasonable resolution provided where appropriate.
16. Return Window
Eligible products may be returned within 30 calendar days after delivery.
Customers must contact us before sending merchandise back.
17. Return Requests
Return requests should be sent to:
Customers should include the order number, product involved, reason for return, and relevant supporting information where reasonably necessary.
After-sales requests are normally reviewed within 3 business days.
18. Return Destination
The registered business address is not automatically the merchandise-return destination.
After an eligible return request has been approved, customer support will provide the applicable return instructions and destination.
19. Preference-Based Return Conditions
For a preference-based return, merchandise should normally remain unused or not used beyond reasonable inspection.
Essential components should be included.
The customer is generally responsible for return transportation costs.
20. Product Problems
If merchandise arrives damaged, defective, incorrect, or materially different from its description, customers should contact customer support.
Where the issue is confirmed, an appropriate solution will be provided without unfairly shifting the consequences of the confirmed error to the customer.
21. Refund Timing
After an eligible refund has been approved and issued through the original transaction route, it is generally reflected within 7–10 business days.
External processing may affect the exact posting date.
22. Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Where shipment has not begun, we will make a reasonable effort to cancel the order.
No additional cancellation fee applies to an order that is successfully canceled before dispatch.
Once dispatch has occurred, cancellation may no longer be available.
23. Order Changes
Requests to change delivery information or product selections should be made promptly.
Changes cannot be guaranteed after fulfillment preparation has advanced or shipment has begun.
24. Website Content
The Noerasder™ brand name, original photographs, text, graphics, design elements, product presentation, and other protected materials may be owned by or licensed to Hangzhou Iviya Technology Co., Ltd.
Access to the website does not transfer ownership of protected material.
25. Intellectual Property
Users may not reproduce, distribute, modify, or commercially exploit protected content without authorization where authorization is legally required.
Users must also respect the intellectual-property rights of third parties.
26. Acceptable Use
Visitors may use the site for ordinary lawful browsing, product research, order activity, and customer-service communication.
27. Prohibited Conduct
Users may not:
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Attempt unauthorized access;
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Circumvent website security;
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Introduce harmful software;
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Intentionally disrupt website operation;
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Submit fraudulent information;
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Impersonate another person;
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Abuse return procedures;
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Unlawfully collect personal information; or
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Use the website for unlawful purposes.
28. Third-Party Services
We may use third-party providers for hosting, fulfillment, shipping, communications, analytics, security, or other operational functions.
Use of third-party providers does not change the identity of Hangzhou Iviya Technology Co., Ltd. as the business operating Noerasder™.
29. Technical Errors
We may correct genuine typographical, technical, or display errors.
Where an error materially affects an existing order, the circumstances will be reviewed reasonably.
30. Website Availability
We aim to maintain a functional website but cannot guarantee that every feature will be continuously available.
Temporary interruptions may occur because of maintenance, service-provider issues, network problems, security events, or circumstances outside reasonable control.
31. Limitation of Responsibility
To the extent permitted by applicable law, the business is not responsible for indirect or unforeseeable losses resulting from improper use, unauthorized third-party activity, or circumstances outside reasonable control.
Nothing in these Terms excludes responsibility that cannot lawfully be excluded.
32. Mandatory Consumer Rights
These Terms are not intended to remove mandatory consumer protections.
Where applicable law provides rights that cannot legally be waived, those rights continue to apply.
33. Policy Relationship
These Terms should be read together with our Privacy Policy, Shipping Policy, Return Policy, and Terms of Use.
The same core business, shipping, return, refund, and cancellation information is intended to remain consistent across these pages.
34. Changes to These Terms
We may update these Terms when our website, operations, services, or legal obligations change.
The current version will be displayed on the website with an updated revision date.
35. Contact
Questions about these Terms and Conditions may be directed to:
Noerasder™
Hangzhou Iviya Technology Co., Ltd.
Legal Representative: Xu Hongpeng
Customer Support Email: service@noerasder.com