Noerasder™ is owned and operated by Hangzhou Iviya Technology Co., Ltd. Legal Representative: Xu Hongpeng.
Registered Business Address: Room 1716-3, Building 5, Jijia, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province. Customer Support Email: service@noerasder.com.
Last Updated: October 7, 2026
Who operates this website?
Noerasder™ is owned and operated by Hangzhou Iviya Technology Co., Ltd.
Xu Hongpeng is the legal representative.
The registered business address is Room 1716-3, Building 5, Jijia, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province.
Customer-support inquiries may be sent to service@noerasder.com.
What is Noerasder™?
Noerasder™ is a consumer brand focused primarily on yoga, fitness, stretching, mobility, training, carrying, and related small exercise accessories.
The brand is operated by Hangzhou Iviya Technology Co., Ltd.
What products do you offer?
Our selection may include resistance accessories, mobility tools, stretching accessories, grip-related items, carrying products, exercise supports, organization products, yoga accessories, and other compact fitness-related items.
Available products may change over time.
Customers should review each product page for the information relevant to the item being considered.
Are your products medical devices?
Unless a specific product is expressly identified otherwise, Noerasder™ products are ordinary consumer fitness accessories rather than medical devices.
They are not presented as products intended to diagnose, treat, cure, or prevent a disease.
Do your products guarantee a specific fitness result?
No.
Individual outcomes can vary significantly.
The use of an ordinary exercise accessory does not guarantee a particular level of weight loss, flexibility, strength, endurance, recovery, body shape, or another physical result.
How should I choose a product?
Customers should review the product description, size, material, intended function, configuration, and any usage information before ordering.
A customer should consider whether the product is appropriate for their intended activity and physical circumstances.
How quickly do you prepare orders?
We prioritize prompt preparation and fast dispatch.
Because inventory availability, destination, order volume, product characteristics, and fulfillment arrangements can vary, we do not promise a fixed preparation duration.
Our objective is to move confirmed orders into shipment without unnecessary delay.
How long does delivery take after dispatch?
Estimated transportation time is generally 3–7 business days after dispatch.
This is an estimate and not an absolute arrival guarantee.
Carrier conditions, customs procedures, holidays, weather, local disruptions, and destination accessibility can occasionally affect delivery.
Where are orders shipped from?
Orders may be fulfilled through our own facilities or authorized fulfillment partners.
The location selected can depend on inventory and destination.
The parcel's dispatch location may therefore differ from the registered business address of Hangzhou Iviya Technology Co., Ltd.
Does every order come from the same warehouse?
Not necessarily.
Inventory may be stored or fulfilled through different authorized facilities.
We do not intentionally represent every shipment as originating from one specific local warehouse where that would not be accurate.
Are shipping charges disclosed?
Yes.
Any applicable shipping charge is shown before an order is submitted.
The amount may vary according to destination or available shipping service.
We do not intentionally add an undisclosed shipping charge after an order has already been submitted.
Will I receive tracking information?
Where tracking is supported by the selected logistics service, tracking information is provided after dispatch.
Some carrier systems may require time to display the first tracking event.
What if tracking does not update?
If tracking does not update for an unusual period, contact service@noerasder.com.
Please provide your order number and available tracking information.
We will review the shipment and may request additional information from the logistics provider where appropriate.
After-sales requests are normally reviewed within 3 business days.
What if my parcel appears lost?
Contact our customer-service team.
We do not automatically reject a legitimate claim simply because a parcel has already entered the logistics network.
The tracking history and other available information will be reviewed.
What if tracking says delivered but I cannot find my parcel?
First check your mailbox, delivery area, reception desk, building staff, household members, nearby safe locations, and carrier delivery notes.
If the parcel still cannot reasonably be located, contact us.
A delivered tracking status does not automatically prevent further review.
Can I correct my delivery address?
Contact service@noerasder.com as quickly as possible.
We will attempt to help where operationally possible.
Address changes cannot be guaranteed after dispatch.
Can I cancel an order?
Contact us promptly if you wish to cancel.
If the order has not yet entered shipment, we will make a reasonable effort to cancel it.
No additional cancellation fee applies where an order is successfully canceled before dispatch.
After dispatch, cancellation may no longer be available.
What happens if the order has already shipped?
If cancellation is no longer operationally possible, an eligible customer may request a return after delivery.
The return must meet the requirements of our Return Policy.
What is your return window?
Eligible products may be returned within 30 calendar days after delivery.
How do I request a return?
Send an email to:
Include your order number, the product involved, and the reason for the request.
If the request concerns damage, a defect, an incorrect item, or another condition-related issue, relevant photographs or video may be requested.
How quickly do you review return requests?
After-sales requests are normally reviewed within 3 business days.
Some cases involving a carrier or another external provider may require additional investigation.
Can I return an item directly to your company address?
No, not unless customer support specifically instructs you to do so.
Our registered business address identifies the company operating Noerasder™, but it is not automatically the merchandise-return warehouse.
After approval, customer support will provide the appropriate return destination.
What condition must a preference-based return be in?
The product should normally be unused or not used beyond reasonable inspection.
It should remain substantially in its original condition and include essential components and accessories.
Original packaging should be included where reasonably available.
Who covers return transportation?
For a preference-based return, the customer is generally responsible for return transportation costs.
If the item is confirmed to be damaged, defective, incorrect, or materially inconsistent with its description, we will provide an appropriate solution without unfairly requiring the customer to bear costs created by our error.
What if I receive the wrong product?
Contact service@noerasder.com and provide the order number together with clear photographs of the merchandise received.
We will review the situation and provide an appropriate solution where the fulfillment error is confirmed.
What if my item arrives damaged?
Retain the product and packaging and contact customer support.
Photographs or video may be requested to assist the review.
Confirmed issues will be handled according to our Return Policy.
How long does a refund take?
Once an eligible refund has been approved and issued through the original transaction route, it is generally reflected within 7–10 business days.
The exact posting date may depend on external processing.
How do I know whether my refund has been issued?
Customer support can review the status of an approved refund.
If the normal 7–10 business day period has passed, contact service@noerasder.com with your order information.
Can a return be refused?
A preference-based return may not qualify for a full refund where the product has been substantially used, intentionally damaged, materially altered, contaminated, or returned without essential components.
This does not remove rights that cannot lawfully be excluded.
Do you charge a cancellation fee?
No additional cancellation fee applies where an order is successfully canceled before dispatch.
How are product problems handled?
Each case is reviewed based on the order information, product condition, photographs or video where relevant, and any other reasonably necessary evidence.
We aim to provide fair solutions to legitimate customer concerns.
How can I contact Noerasder™?
Customer Support Email:
Legal Operator:
Hangzhou Iviya Technology Co., Ltd.
Legal Representative:
Xu Hongpeng