Noerasder™ is owned and operated by Hangzhou Iviya Technology Co., Ltd. Legal Representative: Xu Hongpeng.
Registered Business Address: Room 1716-3, Building 5, Jijia, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province. Customer Support Email: service@noerasder.com.
Business Address:
Room 1716-3, Building 5, Jijia, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province.
Last Updated: October 7, 2026
Who We Are
Noerasder™ is an independent consumer brand dedicated to practical yoga, fitness, stretching, mobility, carrying, and everyday exercise accessories. The brand is owned and operated by Hangzhou Iviya Technology Co., Ltd., which is the legal business responsible for this website and its customer-facing operations.
Noerasder™ is the brand name customers see throughout the store. Hangzhou Iviya Technology Co., Ltd. is the legal entity behind the brand. We believe customers should be able to identify clearly who operates a website, how the business may be contacted, and what rules apply when an order is placed.
For that reason, our business identity, support information, shipping practices, return process, refund timing, and customer-service procedures are intended to remain consistent across this website.
What We Offer
Our store focuses on compact and practical accessories designed to complement ordinary fitness and movement routines. Depending on availability, our selection may include stretching accessories, resistance products, grip-related products, carrying accessories, organization tools, exercise supports, yoga accessories, mobility products, and other small items intended for everyday training environments.
Each product is presented with information intended to help customers understand its expected appearance, general function, material, size, configuration, and intended use.
Product information should always be reviewed before an order is submitted.
Noerasder™ does not represent ordinary consumer fitness accessories as medical devices unless a specific product page clearly states otherwise.
Our products are not presented as tools that diagnose, treat, cure, or prevent disease. We also do not promise that the use of a product will create a guaranteed change in weight, body shape, flexibility, strength, recovery, endurance, or another individual outcome.
Our Approach to Product Information
We aim to describe our products carefully and realistically.
Product photography, illustrations, dimensions, written descriptions, material information, and other details are intended to help customers make an informed decision.
In some cases, minor differences may occur because of screen settings, lighting conditions, photography, manufacturing tolerances, material characteristics, or ordinary production variation.
A minor visual difference that does not materially change the product's function or intended use does not necessarily mean the product is defective.
Where a product is offered in several colors, sizes, styles, quantities, or configurations, customers should confirm their chosen option before submitting an order.
Responsible Use
Noerasder™ products should be used for their ordinary intended purpose.
Customers should follow any instructions, warnings, or product-specific guidance provided with a product.
Physical ability and fitness needs differ between individuals. A product that is appropriate for one person may not be appropriate for another.
Customers should use reasonable judgment when selecting activities, resistance levels, movements, or equipment.
If an individual has a health concern, injury, physical limitation, or uncertainty regarding a fitness activity, appropriate professional guidance should be considered before use.
Order Handling
We prioritize prompt preparation and fast dispatch.
Once an eligible order is confirmed, our fulfillment process begins as quickly as reasonably possible according to inventory availability, destination, product characteristics, and operational conditions.
Because these circumstances can vary, we do not state a fixed preparation duration.
Our operating objective is to move confirmed orders into shipment without unnecessary delay.
If an item unexpectedly becomes unavailable before dispatch, customer support may contact the customer with an appropriate solution.
Fulfillment Locations
Orders may be fulfilled through facilities operated directly by us or through authorized fulfillment partners.
The location used for a particular shipment may depend on inventory availability, destination, product category, carrier access, or operational efficiency.
The location from which a parcel is dispatched may therefore differ from the registered business address of Hangzhou Iviya Technology Co., Ltd.
We do not intentionally describe all orders as being dispatched from one specific local warehouse when that would not accurately reflect our operations.
Shipping
After dispatch, estimated transportation time is generally 3–7 business days.
This estimate begins after the order has entered shipment.
It reflects ordinary transportation conditions and should not be interpreted as an unconditional guarantee that every parcel will arrive on a particular calendar date.
Delivery may occasionally be influenced by carrier operations, destination accessibility, customs procedures, weather, public holidays, regional disruptions, or other circumstances outside ordinary operational control.
Where tracking is supported, tracking information is provided after dispatch.
Shipping Charges
Any applicable shipping charge is shown before the order is submitted.
Shipping charges may vary according to destination or available delivery service.
We do not intentionally introduce an undisclosed shipping charge after an order has already been submitted.
Customers are encouraged to review the shipping information shown with their order before final submission.
Tracking and Delivery Support
Customers should contact us if shipment tracking does not update for an unusual period, a parcel appears lost, or an order is recorded as delivered but cannot reasonably be located.
We do not automatically reject a legitimate delivery concern merely because a parcel has already entered the logistics network.
Where appropriate, we will review the tracking history and may request additional information from the logistics provider or fulfillment facility.
After-sales requests are normally reviewed within 3 business days.
Returns
Eligible products may be returned within 30 calendar days after delivery.
Customers must contact us before sending an item back.
Return requests should be submitted to:
The request should include the order number, the product involved, and the reason for the return.
Where damage, a defect, an incorrect item, or another product-condition issue is involved, photographs or video may be requested where reasonably necessary to review the case.
Return Address
Our registered business address is not automatically the merchandise-return location.
Customers should not independently send returned products to the registered address unless customer support specifically instructs them to do so.
Once an eligible return request is approved, our team will provide the applicable return destination and instructions.
This helps ensure returned merchandise reaches the facility assigned to receive and inspect it.
Preference-Based Returns
If the correct product was delivered as described and the customer simply changes their mind, the customer is generally responsible for return transportation costs.
The item should normally be unused or not used beyond reasonable inspection.
Essential accessories and components should be included.
Original packaging should also be returned where reasonably available.
Products that have been substantially used, intentionally damaged, altered, contaminated, or returned without essential components may not qualify for a full preference-based return.
Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, incorrect, or materially different from its description, customers should contact us promptly.
Please retain the product and relevant packaging while the request is reviewed.
Where appropriate, photographs or video may help us understand the issue.
When a problem for which our business is responsible is confirmed, we will provide a reasonable solution.
Depending on the circumstances, the solution may include replacement, return, refund, or another appropriate resolution.
We do not intend to shift the consequences of a confirmed business error unfairly to the customer.
Refund Timing
After an eligible refund has been approved and issued through the original transaction route, it is generally reflected within 7–10 business days.
The exact posting date may be affected by processing outside our direct systems.
If the normal period has passed and an approved refund is not visible, customers may contact customer support for assistance.
Cancellation
Customers wishing to cancel an order should contact us as quickly as possible.
If the order has not yet entered shipment, we will make a reasonable effort to stop the order.
There is no additional cancellation fee where an order is successfully canceled before dispatch.
Once dispatch has occurred, cancellation may no longer be operationally possible.
In that situation, an eligible customer may request a return after delivery in accordance with our Return Policy.
Customer Service
We aim to maintain a practical and accessible support process.
Questions about products, shipping, returns, refunds, cancellations, order information, or our business may be directed to:
After-sales requests are normally reviewed within 3 business days.
We believe a dependable store should make it easy for customers to understand who operates the business, what they are ordering, how delivery works, how to contact support, and what options are available if something does not go as expected.
That principle guides the way Noerasder™ presents its products and policies.