Noerasder™ is owned and operated by Hangzhou Iviya Technology Co., Ltd. Legal Representative: Xu Hongpeng.
Registered Business Address: Room 1716-3, Building 5, Jijia, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province. Customer Support Email: service@noerasder.com.
Business Address:
Room 1716-3, Building 5, Jijia, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province.
Last Updated: October 7, 2026
Business Contact Information
Brand: Noerasder™
Legal Company: Hangzhou Iviya Technology Co., Ltd.
Legal Representative: Xu Hongpeng
Customer Support Email: service@noerasder.com
Customer Service Phone: +86 15914280030
Customer Service Hours: 8:00 AM–10:00 PM
Noerasder™ provides customer-service channels for customers who need assistance before or after submitting an order.
Customers may contact us regarding product information, shipping, tracking, address corrections, cancellations, returns, refunds, damaged items, incorrect merchandise, privacy questions, or other store-related matters.
For order-related matters, email is generally the preferred contact channel because it allows information to be reviewed accurately and creates a clear record of the request.
Information to Include
When contacting customer support regarding an order, please provide enough information for our team to locate and understand the request.
Helpful information may include:
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Order number;
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Customer name;
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Product involved;
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Brief explanation of the issue;
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Available tracking information;
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Relevant photographs or video where product condition is involved; and
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Any other details reasonably necessary to review the request.
Customers should not send passwords, authentication codes, or other unrelated confidential information through ordinary support messages.
Support Response
After-sales requests are normally reviewed within 3 business days.
Some matters can be resolved immediately after the relevant order information has been reviewed.
Other matters may require additional investigation involving a carrier, fulfillment partner, or other operational provider.
If further information is needed, customer support may contact the customer and explain what is required.
Questions Before Ordering
Customers are welcome to contact us before ordering if a product description, size, material, configuration, function, or intended use is unclear.
We encourage questions when additional information may help a customer decide whether a product is appropriate for their intended use.
Our ordinary yoga and fitness accessories are intended for general consumer purposes unless a product description specifically indicates otherwise.
They should not be understood as medical devices or products promising a guaranteed health or physical result.
Order Corrections
If a customer notices an error in their delivery address or another order detail, customer support should be contacted as soon as possible.
We will make a reasonable effort to assist before the order enters shipment.
Changes cannot be guaranteed once dispatch has occurred.
Customers are therefore encouraged to review their information carefully before submitting an order.
Cancellation Requests
Customers who wish to cancel an order should contact us promptly.
If the order has not yet entered shipment, we will make a reasonable effort to stop it.
There is no additional cancellation fee where cancellation is successfully completed before dispatch.
Once shipment has begun, the order may no longer be cancellable.
An eligible customer may instead request a return after delivery.
Shipping Questions
Noerasder™ prioritizes prompt preparation and fast dispatch.
Because inventory and operational conditions may vary, we do not publish a fixed preparation duration.
After dispatch, estimated transportation time is generally 3–7 business days.
This estimate represents normal transportation conditions.
Delivery can occasionally take longer because of carrier conditions, destination accessibility, customs procedures, public holidays, weather, or regional service interruptions.
Tracking
Where the selected logistics service supports tracking, tracking information is provided after dispatch.
Tracking systems may occasionally take time to display the first event.
A short delay in the appearance of tracking information does not necessarily mean that a parcel has not been dispatched.
Tracking Delays
If tracking has not updated for an unusual period, please contact us with the order number and available tracking details.
We will review the information and, when appropriate, seek additional information from the logistics provider.
After-sales inquiries are normally reviewed within 3 business days.
Lost Parcels
If the available information indicates that a parcel may have been lost in transit, contact us.
We do not automatically transfer all responsibility to the customer simply because the parcel has been accepted by a logistics provider.
The circumstances will be reviewed and a reasonable resolution will be provided where supported by the available information.
Delivered but Missing
A customer whose shipment is marked as delivered but cannot be located should first check the delivery address, mailbox, reception area, household members, safe delivery locations, and any carrier delivery notes.
If the parcel still cannot be found, contact customer support.
A delivery scan does not automatically prevent a legitimate delivery concern from being reviewed.
Damaged Products
If an item arrives damaged, please keep both the product and the relevant packaging while the issue is reviewed.
Contact us and provide the order number and photographs or video where reasonably useful.
Confirmed product problems will be handled under our Return Policy.
Incorrect Merchandise
If the item received does not match the item recorded in the order, please contact us promptly.
Provide clear photographs of the received product and the relevant order number.
Where a fulfillment error is confirmed, we will provide an appropriate solution without unfairly requiring the customer to bear the consequences of our error.
Return Requests
Eligible products may be returned within 30 calendar days after delivery.
To request a return, contact:
Please include the order number, relevant product, and reason for the request.
Where appropriate, supporting photographs or video may be requested.
Return Address
Do not automatically send merchandise to the registered business address listed above.
That address identifies Hangzhou Iviya Technology Co., Ltd. as the legal company operating Noerasder™, but it may not be the facility assigned to receive returned merchandise.
Following approval, customer support will provide the correct return instructions and destination.
Preference-Based Returns
For returns based on personal preference, the customer is generally responsible for return transportation costs.
Merchandise should normally be unused or not used beyond reasonable inspection.
Relevant components should be included, together with original packaging where reasonably available.
Refund Questions
Once an eligible refund has been approved and issued through the original transaction route, it is generally reflected within 7–10 business days.
Processing outside our direct systems can affect the exact posting date.
If the normal period has passed, customers may contact us with their order information so we can review the status.
Privacy Requests
Privacy-related questions may also be sent to:
Depending on applicable law, individuals may have rights relating to access, correction, deletion, restriction, or other handling of certain personal information.
We may ask for reasonable verification before completing a privacy request to protect customer data from unauthorized access.
Registered Business Address
Our registered address is provided to clearly identify the business responsible for Noerasder™.
It should not automatically be treated as a customer parcel-drop location, merchandise-return warehouse, or public service counter.
Returns should always follow the instructions provided by our customer-service team.
Communication Standards
We aim to communicate clearly, respectfully, and efficiently.
Legitimate complaints, delivery concerns, or return requests will be reviewed based on the relevant information and applicable policy.
A customer is not required to use an unofficial social-media account in order to receive ordinary order assistance.
For the clearest record, use our official customer-support email.
Official Customer Support
Email: service@noerasder.com
Telephone: +86 15914280030
Customer Service Hours: 8:00 AM–10:00 PM