Noerasder™ is owned and operated by Hangzhou Iviya Technology Co., Ltd. Legal Representative: Xu Hongpeng.
Registered Business Address: Room 1716-3, Building 5, Jijia, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province. Customer Support Email: service@noerasder.com.
Last Updated: October 7, 2026
1. Return Period
Eligible products may be returned within 30 calendar days after delivery.
The return window begins on the date the parcel is recorded as delivered or on another delivery date reasonably supported by the available information.
A return request should be submitted within this period.
2. Contact Us Before Returning an Item
Customers must contact customer support before sending merchandise back.
Return requests should be sent to:
Please include:
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Order number;
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Product involved;
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Reason for the return; and
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Photographs or video where reasonably relevant.
After-sales requests are normally reviewed within 3 business days.
3. Why Authorization Is Required
Return authorization allows us to confirm whether the request is eligible, provide the appropriate return instructions, identify the correct return destination, and reduce the risk that merchandise is sent to a location unable to receive it.
A return should therefore not be sent before instructions are provided.
4. Return Address
Do not automatically send merchandise to the registered business address of Hangzhou Iviya Technology Co., Ltd.
The registered address identifies the legal company operating Noerasder™ but may not be the facility responsible for receiving returned products.
Once an eligible request has been approved, customer support will provide the applicable return destination and instructions.
5. Preference-Based Returns
A preference-based return generally means that the correct product was delivered as described but the customer decides not to keep it.
Examples may include:
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Change of mind;
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Personal preference;
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Ordering an unwanted variation;
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Ordering more units than intended; or
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Another reason unrelated to a product defect or fulfillment error.
For these returns, the customer is generally responsible for return transportation costs.
6. Return Condition
For an ordinary preference-based return, merchandise should normally:
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Remain unused or not used beyond reasonable inspection;
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Remain substantially in its original condition;
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Be free from intentional damage;
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Include essential components;
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Include relevant accessories;
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Include original packaging where reasonably available; and
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Be suitable for reasonable inspection after it is returned.
Customers may reasonably inspect an item after delivery.
Reasonable inspection alone does not automatically make the item ineligible.
7. Substantial Use or Damage
An item may not qualify for a full preference-based return where it has been substantially used, intentionally damaged, materially altered, contaminated, misused, or returned without essential components.
The circumstances and condition of the returned merchandise will be considered.
This section does not remove legal rights that cannot lawfully be excluded.
8. Damaged Products
If a product arrives damaged, contact service@noerasder.com promptly.
Retain the merchandise and relevant packaging while the request is reviewed.
Where reasonably useful, customers may be asked to provide photographs or video showing the damage and packaging condition.
9. Defective Products
If a product has a material defect affecting its normal intended function, contact customer support.
Describe the issue clearly and provide photographs or video where reasonably necessary.
A confirmed defect may be addressed through replacement, return, refund, or another appropriate solution depending on the circumstances.
10. Incorrect Products
If a customer receives an item different from the item recorded in the order, contact us with the order number and photographs of the merchandise received.
Where the fulfillment error is confirmed, we will provide a reasonable solution without unfairly requiring the customer to bear costs caused by our error.
11. Materially Misdescribed Products
If the merchandise received is materially different from the product description presented when the order was submitted, please contact customer support.
We will review the relevant description and the item received.
Where a material inconsistency is confirmed, an appropriate resolution will be provided.
12. Supporting Information
Photographs or video may be requested when they are reasonably necessary to understand a condition-related issue.
We do not require irrelevant evidence that does not assist with the review.
Customers should provide accurate information when submitting an after-sales request.
13. Return Transportation for Preference-Based Returns
Customers are generally responsible for the cost of returning merchandise when the return is based on personal preference rather than a confirmed product or fulfillment problem.
A trackable return service is recommended where reasonably available.
Customers should retain the return shipment information until the process is complete.
14. Return Transportation for Confirmed Business Errors
Where merchandise is confirmed to have arrived damaged, defective, incorrect, or materially misdescribed, we will provide an appropriate solution without unfairly shifting responsibility for the confirmed problem to the customer.
The practical solution may vary depending on destination, product characteristics, availability, and local logistics options.
15. Packaging a Return
Returned merchandise should be packaged reasonably securely.
Customers should include the components and accessories that belong with the product.
Where available, protective packaging should be used to reduce the risk of damage in transit.
16. Return Tracking
Customers should keep return tracking information where available.
Tracking can help establish the location of a returned parcel if the shipment is delayed.
Where a return shipment cannot be located, we may ask for reasonable evidence that the parcel was sent to the authorized return destination.
17. Return Inspection
After merchandise reaches the authorized return facility, it may be inspected.
The inspection may confirm:
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The product corresponds with the return request;
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Essential components are present;
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The condition matches the stated reason for return;
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The product meets applicable return conditions; and
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No unrelated item has been substituted.
The inspection is intended to verify the return fairly rather than create unnecessary barriers.
18. Refund Approval
Once a return qualifies for a refund, the refund will generally be issued through the original transaction route.
For security and recordkeeping purposes, we generally cannot redirect a refund to an unrelated individual or unrelated account.
19. Refund Timing
After an eligible refund has been approved and issued, it is generally reflected within 7–10 business days.
The exact posting date may depend on processing outside our direct systems.
If the normal period has passed and an approved refund is not visible, contact:
20. Cancellation Before Dispatch
Customers wishing to cancel an order should contact us as soon as possible.
If the order has not yet entered shipment, we will make a reasonable effort to stop it.
No additional cancellation fee applies where an order is successfully canceled before dispatch.
21. Orders Already Shipped
Once an order has entered shipment, cancellation may no longer be possible.
An eligible customer may instead request a return after delivery.
The normal 30 calendar day return window applies.
22. Exchanges
Where operationally available, certain product problems may be resolved through replacement or exchange.
Availability depends on inventory, destination, logistics conditions, and the nature of the request.
If a direct replacement is not reasonably available, another appropriate solution may be offered.
23. Returned-to-Sender Parcels
A shipment may be returned by a carrier because of incomplete address information, repeated unsuccessful delivery attempts, refusal of delivery, or another destination-related issue.
If this occurs, contact customer support.
We will review the parcel status and available options.
24. Incorrect Delivery Information
Customers should review their delivery information before submitting an order.
If an address error is discovered, contact us promptly.
We will attempt to help before shipment where possible, but changes cannot be guaranteed after dispatch.
25. Fraudulent or Abusive Requests
We may reasonably investigate requests involving suspected fraud, falsified evidence, intentional product damage, substituted merchandise, or repeated misuse of the return process.
This provision is not intended to discourage legitimate complaints or good-faith customer requests.
26. Mandatory Consumer Rights
Nothing in this Return Policy is intended to remove rights that cannot lawfully be excluded.
Where applicable law gives a customer stronger mandatory protection, that protection continues to apply.
27. Customer-Service Review
After-sales requests are normally reviewed within 3 business days.
Some cases may require additional information from a carrier, fulfillment facility, or other operational provider.
28. Contact for Returns
All return and refund inquiries should be submitted to:
Do not send merchandise until appropriate return instructions have been provided.