PRIVACY POLICY

Noerasder™ is owned and operated by Hangzhou Iviya Technology Co., Ltd. Legal Representative: Xu Hongpeng.
Registered Business Address: Room 1716-3, Building 5, Jijia, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province. Customer Support Email: service@noerasder.com.

Last Updated: October 7, 2026

1. Purpose and Scope

This Privacy Policy explains how Noerasder™, operated by Hangzhou Iviya Technology Co., Ltd., may collect, use, store, disclose, protect, and otherwise handle personal information when individuals visit our website, submit an order, contact customer support, request a return, communicate with us, or otherwise interact with the store.

We aim to handle information only for purposes reasonably connected with operating our business, serving customers, protecting our website, improving our services, and meeting applicable legal requirements.

2. Information Provided by Customers

Customers may provide personal information directly when they submit an order, contact us, request support, make a return request, subscribe to available communications, or use another website feature.

Information may include:

• Name;

• Email address;

• Telephone number;

• Delivery address;

• Order number;

• Products selected;

• Delivery information;

• Customer-support correspondence;

• Return information;

• Product-condition photographs;

• Preferences communicated to us; and

• Other information voluntarily submitted.

Customers should provide accurate information relevant to the service requested.

3. Information Collected Automatically

Certain technical information may be collected automatically when a visitor uses our website.

This may include:

• IP address;

• Browser type;

• Device category;

• Operating system;

• Approximate location derived from technical information;

• Pages viewed;

• Referral information;

• Website interactions;

• Technical identifiers;

• Cookie identifiers;

• Session information; and

• General performance information.

This information may help us maintain website functionality, understand general usage, identify technical problems, protect against abuse, and improve user experience.

4. How We Use Information

We may use personal information to:

• Operate the website;

• Organize and process customer orders;

• Coordinate fulfillment;

• Arrange shipping;

• Provide tracking information;

• Respond to support inquiries;

• Correct delivery information where possible;

• Review cancellations;

• Review return requests;

• Handle approved refunds;

• Investigate delivery problems;

• Maintain business records;

• Improve website functionality;

• Analyze general website use;

• Detect suspicious or fraudulent activity;

• Protect our systems;

• Fulfill legal requirements; and

• Establish or defend legal rights where necessary.

5. Order Information

Information connected with an order may be used to coordinate preparation, dispatch, delivery, customer support, returns, refunds, and related operational matters.

Only information reasonably necessary for these activities should be used.

6. Shipping Information

Delivery information may be shared with authorized fulfillment or logistics providers where reasonably necessary to arrange shipment.

This may include recipient name, address, contact details required for delivery, and information needed to identify the relevant parcel.

7. Customer-Service Communications

When a customer contacts us, we may retain relevant communications in order to understand the request, provide assistance, keep a service record, prevent repeated requests for the same information, or resolve a dispute.

Customers should avoid sending passwords, authentication codes, or unrelated confidential information.

8. Return Information

When a return or product-condition issue is reported, we may process information such as order details, photographs, video, product descriptions, correspondence, return tracking, and information about the requested solution.

This information is used to review and resolve the request.

9. Service Providers

We may use external providers to support certain parts of our operations.

Such providers may support:

• Website hosting;

• Store infrastructure;

• Fulfillment;

• Inventory coordination;

• Logistics;

• Communications;

• Customer service;

• Analytics;

• Security;

• Fraud prevention;

• Advertising measurement; or

• Technical maintenance.

Information may be shared where reasonably necessary for the provider to perform its service.

10. Cookies and Similar Technologies

Our website may use cookies or comparable technologies to maintain basic functionality, remember certain preferences, understand website use, detect technical issues, support security, and measure general performance.

Where applicable law requires consent or another control, appropriate mechanisms may be used.

Visitors may also be able to adjust certain browser settings.

Disabling some technologies can affect website functionality.

11. Analytics

We may use analytics tools to better understand how visitors interact with our website.

Analytics information may include page views, session information, referral information, device characteristics, general interaction patterns, and technical identifiers.

This information helps us identify areas of the store that may need improvement.

12. Advertising Measurement

We may use certain technical or interaction information to understand how promotional activity performs.

Depending on applicable law, some advertising-related technologies may require consent or provide user controls.

We do not intentionally provide customer passwords or private authentication credentials to advertising providers.

13. Disclosure of Information

Personal information may be disclosed where reasonably necessary:

• To service providers supporting our operations;

• To fulfillment partners;

• To logistics providers;

• To professional advisers;

• To comply with a lawful request;

• To investigate fraud or misuse;

• To protect customers or our systems;

• To protect legal rights; or

• In connection with a legitimate business restructuring or transfer subject to applicable protections.

We do not treat customer personal information as unrestricted public information.

14. International Processing

Some operational providers may process information in countries or regions different from the visitor's location.

Where applicable law requires specific safeguards for international processing, we seek to use appropriate arrangements.

15. Data Retention

We may retain personal information for periods reasonably necessary for:

• Order administration;

• Customer service;

• Shipping support;

• Returns;

• Refund records;

• Fraud prevention;

• Legal compliance;

• Business recordkeeping;

• Dispute handling;

• Security; and

• Other legitimate operational purposes.

The period may vary according to the type of information and the reason for which it is retained.

16. Deletion and Anonymization

Information that is no longer reasonably required may be deleted, anonymized, aggregated, or otherwise handled in accordance with applicable requirements.

A request for deletion may not always require immediate deletion of every record where information must be retained for a lawful or legitimate reason.

17. Information Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

No online system can be guaranteed to be completely secure.

Visitors should take reasonable care when communicating information through the internet.

18. Account and Device Security

Users should protect their own devices, browsers, email accounts, and authentication information.

Customers should not share sensitive credentials with persons they do not trust.

If suspicious activity affecting an interaction with Noerasder™ is detected, contact customer support.

19. Children's Privacy

The Noerasder™ website is intended for a general adult shopping audience.

It is not designed for the intentional collection of personal information from children who are not legally capable of submitting an order independently.

If we learn that information was collected in circumstances requiring parental or guardian authorization, appropriate steps may be taken.

20. Privacy Rights

Depending on applicable law and the individual's location, privacy rights may include:

• Access to certain personal information;

• Correction of inaccurate information;

• Deletion in eligible circumstances;

• Restriction of certain processing;

• Objection to certain processing;

• Withdrawal of consent where consent applies;

• Portability of certain information; or

• The ability to lodge a complaint with an appropriate authority.

Not every right applies in every jurisdiction or circumstance.

21. Access Requests

An individual may contact us to request information about certain personal information associated with them.

We may need to verify identity before disclosing information in order to protect against unauthorized access.

22. Correction Requests

If personal information associated with a customer is materially inaccurate, the customer may contact us and request correction where applicable.

Certain order details may no longer be editable after fulfillment or recordkeeping requirements apply.

23. Deletion Requests

Where applicable law provides a right to deletion, a request may be submitted to our customer-support email.

Some information may still need to be retained for legal compliance, fraud prevention, recordkeeping, dispute handling, or other legitimate reasons.

24. Marketing Preferences

Where promotional communications are offered, users may be able to change their communication preferences through an available unsubscribe method or by contacting us.

Operational communications directly related to an order or customer request may still be necessary.

25. External Links

Our website may contain links to independently operated websites or services.

We do not control the privacy practices of an unrelated external website.

Visitors should review the privacy information presented by the relevant provider when leaving our site.

26. Changes to This Policy

We may update this Privacy Policy when our practices, technology, services, or legal obligations change.

The current version will be posted on the website with its revision date.

Where required, material changes may be presented in an additional manner.

27. Related Policies

This Privacy Policy should be read together with the other Noerasder™ store policies, including our Shipping Policy, Return Policy, Terms and Conditions, and Terms of Use.

28. Contact for Privacy Matters

Privacy requests and questions may be sent to:

Noerasder™
Hangzhou Iviya Technology Co., Ltd.
Legal Representative: Xu Hongpeng
Customer Support Email: service@noerasder.com